OUR FAQS
You may already find what you’re looking for from what others have already asked us.
OUR STORE
Visit us in Sredzkistr. 36, Berlin Prenzlauer Berg:
Tuesday – Friday 3-9pm
Saturday 12-9pm
OUR FAQS
You may already find what you’re looking for from what others have already asked us.
OUR STORE
Visit us in Sredzkistr. 36, Berlin Prenzlauer Berg:
Tuesday – Friday 3-9pm
Saturday 12-9pm
OUR FAQS
OUR FAQS
What wines can I find in the store?
We want to promote local European wine producers focused on quality and whose wine has a story behind it. Currently, we sell wines from Italy, Spain and Germany and will be expanding our portfolio with more wine producers from European countries.
The main price range is between EUR 10 and EUR 20 since we believe that you shouldn’t have to pay a fortune to drink a good wine.
I don’t know too much about wine - how will I know which wine to choose?
First of all, take our quiz and discover your wine profile. Once you know your wine profile and matching wine styles, you will be able to navigate for wines in our shop that fit your taste buds.
All our wines, both online and in the store, have been categorised into wine styles with additional information about country, grape and food pairing.
Visit us in our store in Sredzkistr. 36 in Berlin and find your wine match!
Where are your shops located?
Currently, we only have one shop in Berlin in Sredzkistr. 36. Drop in and say hi!
Can I taste wine in your shop?
Each month we organise different wine tasting events so that you can taste different wines from our current wine collection. Check our monthly calendar and pay us a visit if you are in the area.
What is the difference between vegan, organic, bio(dynamic) and natural wine?
Vegan wine is produced without any animal products.
Organic wine is made from grapes and by processes free from synthetic pesticides, herbicides, hormones and antibiotics. The processes must be water-efficient and biodiversity-friendly.
Bio(dynamic) wine is made with focus on regenerating the soil to be fully sustainable and farming according to the astrological calendar.
Natural wine is produced with as little intervention from chemicals or technology as possible, both in the growing of the grape and the winemaking process. As a result of this, it is often cloudy and unrefined. It can still contain sulphites but they would be a natural by-product of the fermentation process.
I am vegan and want to drink vegan wine only.
You will find vegan wines in our wine selection (check for vegan wine as one of the filters in our shop both online and offline).
I want to drink natural wine only.
You will find natural wines in our wine selection (check for natural wine as one of the filters in our shop both online and offline).
Can I buy wines if I live outside Germany?
Currently, we only serve customers located in Germany.
Why do I have to register to view the quiz results or buy wine?
If you want to view the quiz results and purchase wine on our website, you must register in order to confirm you are 18 years old.
We support the responsible service of alcohol. It is against the law to sell or supply alcohol to a person under the age of 18 years.
How are the bottles selected for the monthly boxes?
All wines in our shop got selected by our sommeliers following rigorous tasting process and categorised under one of our 10 wine styles.
After completing the quiz, we will know what wine profile with matching wine styles you have so that we can propose you the right wine matches.
3 bottles aren’t enough for my monthly box - can I increase my box size?
Currently, you can only subscribe for a monthly 3-bottle wine box. However, based on the quiz results, you will know wine styles both for white and red wine that are right for you.
All wines in our online shop have been categorised into 10 different wine styles so you will be able to order more bottles of wine paired to your taste buds.
What is the Learning Plan about?
We are offering a 12-month Learning Plan as a part of our monthly wine subscription.
There are 4 levels. Each level takes 3 months and you will receive 3 boxes on a monthly basis with high quality wines from different countries and simple tasting cards. After completing the learning plan, you should be able to navigate for the right wine style in our shop and not only.
You will learn:
- Level 1 – how to taste wine
- Level 2 – how to distinguish different grapes
- Level 3 – how to pair food with you
- Level 4 – how to pair wine with food.
Can I change the billing or shipping day of my monthly box?
You can pause or cancel it. Just log in to “My account” and head to “Settings” > “Subscriptions”. From there you can pause or cancel your monthly billing / shipping.
If you change the billing date, the shipping date will change automatically.
Home delivery in Germany
We will deliver the ordered products (DHL) to your home within 3 days from the date of purchase. Shipping costs are not included in the product’s price. For the purchase over EUR 50, we cover the shipping costs.
- Shipping costs in Germany: EUR 4.9
- Shipping costs for the purchase over EUR 50: none
It is against the law to sell or supply alcohol to a person under the age of 18 years. In order to protect minors, the identity card will be checked upon delivery if there is any doubt as to the age of the recipient.
Home delivery in Berlin
DHL
We will deliver the ordered products (DHL) to your home within 3 days from the date of purchase. Shipping costs are not included in the product’s price. For the purchase over EUR 50, we cover the shipping costs.
- Shipping costs in Germany: EUR 4.9
- Shipping costs for the purchase over EUR 50: none
Wolt
In Berlin, we also deliver our wines with Wolt.
Enter our promo code: FINDYOURWINEMATCH and get EUR 5 off* for your first 3 orders on Wolt – in total EUR 15 off. (*Only New Wolt Customers)
Home delivery of monthly boxes
Shipping takes place twice a month:
- if you are billed in the first half of the month, you will receive your box of wines until the end of the second half of the same month,
- if you are billed in the second half of the month, you will receive your box of wines until the end of the first half of the following month.
The exact delivery information is provided in “Wine Matches” > “Wine Box”. Shipping costs are included in the product’s price.
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